Refund policy

This Refund Policy explains how billing, cancellation, and refunds work for SkollVoice subscriptions. It is part of our Terms of Service.

3-day free trial. No card is needed. Nothing is charged unless you choose a plan.

Subscriptions Billed Monthly in Advance

SkollVoice subscriptions are billed monthly in advance. Each payment covers the upcoming one month billing period. By subscribing, you authorize recurring monthly charges to your payment method until you cancel.

Cancel Anytime

You can cancel your subscription at any time from your account or by emailing support@skollvoice.com. When you cancel, your subscription stops renewing and your access continues until the end of the current billing period that you have already paid for. After that period ends, the subscription and access end.

After the 30-day window

30-day money-back on the first paid month. After that, unused time is not refunded. Minutes do not roll. We do not provide partial or prorated refunds for unused time, unused minutes, or partial months if you cancel or downgrade in the middle of a billing period after that guarantee window. You keep access through the end of the period you paid for.

Overage Charges

Usage overage charges of $0.30 per minute reflect telephony and processing costs already incurred for minutes used beyond your plan allowance. Overage charges are non refundable.

You set a monthly overage cap in the Hub or the app (default $50). When the cap is reached, the service takes messages instead of booking until the next billing period or until you raise the cap. The Max plan has no overage charges.

How to Request a Refund

You can file a refund request from the Hub. That request tells us and it does not refund the card by itself. You can also email support@skollvoice.com within 30 days of the charge. Include your account email and details of the charge. We review each request and, where the 30-day money-back on the first paid month applies or we determine a billing error occurred, we issue a correction or refund to the original payment method.

Disputes and Chargebacks

If you have a billing concern, please contact us first so we can resolve it directly. Filing a chargeback without contacting us may result in suspension or termination of your account. We reserve the right to contest chargebacks that we believe are invalid, including by providing records of your account activity and usage.

Contact

For billing questions or refund requests, email support@skollvoice.com.