Support
Something off? Write to us.
One address. A person reads it, not a bot. Billing, forwarding, a call that went sideways, a text that should not have gone out: all of it goes here.
What to put in the note
- The shop name. As it reads in the hub. If you run more than one location, say which line.
- The number on the account. The phone you sign in with. That is how we find you. Never send a password or a card number.
- What happened. The call, the text, the time it happened, and what you expected instead. The caller's number helps if it was one specific call. A screenshot helps too.
When you will hear back
Within one business day, Pacific time. Most notes get a reply the same day. If your line has stopped answering, put “line down” in the subject so we see it first.
Texting STOP to any message from a business that uses Skoll Voice stops those texts right away. You do not need to email us for that. Reply HELP to any of those texts and you get this address back.
More
- SMS program What we text, how opt-in works, STOP and HELP.
- Privacy What we keep, for how long, and how to delete it.
- Terms The deal, in plain words.
- Pricing Flat rates. Booking on every plan.