Terms of service

These Terms of Service ("Terms") govern your access to and use of SkollVoice, an AI phone receptionist service for businesses operated by Skoll Voice LLC, Los Angeles, California ("SkollVoice", "we", "us"). By creating an account, subscribing, or using the service, you agree to these Terms. If you do not agree, do not use the service.

Not an emergency service

SkollVoice is not a substitute for 911. When a caller describes an emergency, the assistant tells them to hang up and call 911 and alerts you, but it cannot dispatch help.

Cancelling

You can cancel online at any time in the app or at skollvoice.com/billing. Service continues to the end of the paid period and is not renewed. A free trial needs no card and never turns into a paid plan by itself. We give at least 7 days’ notice before any price change.

Acceptance of Terms

By registering for, accessing, or using SkollVoice (the "Service"), you agree to be bound by these Terms and by any policies referenced here, including our Privacy Policy and Refund Policy. If you are using the Service on behalf of a business, you represent that you are authorized to bind that business to these Terms, and "you" refers to that business.

Description of the Service

SkollVoice provides an AI voice agent that answers your business phone calls, books appointments, captures leads, and sends SMS confirmations on your behalf. The Service uses third party providers for voice, telephony, calendaring, and payment processing. Features vary by subscription plan, and we may add, change, or remove features over time.

The Service is a tool that automates call handling. You remain responsible for your business, your customers, and how you configure and use the Service.

Accounts and Eligibility

You must be at least 18 years old and operating a lawful business to use the Service.

You must provide accurate account and business information and keep it current.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us promptly at support@skollvoice.com if you suspect unauthorized use of your account.

Subscription Plans and Billing

The Service is offered on a subscription basis. Current plans are:

Starter, $49 per month.

Pro, $149 per month.

Scale, $299 per month.

Max, $499 per month.

Additional charges may apply:

Usage overage of $0.30 per minute for call minutes beyond your plan allowance.

Overage is limited by the monthly cap you set (default $50). The Max plan has no overage charges.

Failed payments. If a payment is declined, we email you and retry the card. The service keeps answering for 7 days. If payment still has not succeeded by then, the service is paused and new calls are returned to your own phone or voicemail. A call in progress is never cut off. Your account, number and data are kept, and service resumes as soon as payment succeeds.

Recurring billing and auto renewal. Subscriptions are billed monthly in advance and renew automatically each billing period until canceled. By subscribing, you authorize us and our payment processor to charge your payment method for the recurring subscription fee, any overage, and any applicable one time fees.

Payment processor. Payments are processed by Stripe. We do not store your full card number. Your use of payment features is also subject to Stripe's terms. If a charge fails, we may retry the charge and may suspend the Service until payment is resolved.

Taxes. Fees are exclusive of taxes. You are responsible for any applicable sales, use, or similar taxes.

New accounts start with a 3-day free trial that needs no card. The first paid month has a 30-day money-back guarantee.

Acceptable Use

You agree to use the Service only for lawful business purposes. You will not:

Use the Service to place or facilitate illegal robocalls, spam, or any calling or messaging that violates applicable law.

Use the Service to harass, defraud, or deceive any person.

Attempt to reverse engineer, disrupt, or gain unauthorized access to the Service or its underlying systems.

Resell or provide the Service to third parties except as expressly permitted by us in writing.

Your compliance responsibility. You are solely responsible for ensuring that your use of the Service complies with all laws that apply to your calls and messages, including the Telephone Consumer Protection Act (TCPA) and any applicable consent, do not call, and marketing rules. You are responsible for obtaining any consents required for the calls and messages you handle through the Service.

Call recording and two party consent. Calls handled by the Service are recorded for as long as they last. The AI greeting tells every caller that the call is answered by an automated assistant and that it is recorded, which matters where two party or all party consent is required, including in California. A caller who does not want to be recorded can hang up and reach the business another way, such as by text. You are responsible for keeping the recording disclosure in your greeting and for any custom greeting changes you make.

AI Disclosure

Calls to your business line are answered by an automated AI voice agent, not a live human. The agent records and transcribes calls to provide the Service, confirm bookings, and improve your own agent. Every call opens with a notice that the caller is speaking with an AI assistant and that the call is recorded. By using the Service, you consent to AI answering, recording, and transcription of calls routed to the Service.

Cancellation

You may cancel your subscription at any time from your account or by emailing support@skollvoice.com. Cancellation stops future renewals. Your access continues until the end of the current billing period, after which the subscription ends. Refunds are governed by our Refund Policy.

Disclaimers

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non infringement. We do not warrant that the Service will be uninterrupted, error free, or that the AI agent will handle every call correctly. Telephony and third party providers can experience outages outside our control. You are responsible for maintaining backup call handling for critical or emergency situations.

Limitation of Liability

To the fullest extent permitted by law, SkollVoice and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost bookings, or lost business, arising out of or related to your use of the Service. Our total aggregate liability for any claim arising out of or related to the Service will not exceed the amount you paid to us for the Service in the three months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless SkollVoice and its owners and suppliers from any claims, damages, and expenses, including reasonable legal fees, arising from your use of the Service, your calls and messages, your content, or your violation of these Terms or applicable law.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the State of California, USA, without regard to its conflict of laws rules. You agree that any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the state and federal courts located in California.

SMS Program

Skoll Voice transactional texts are limited to call summaries, appointment confirmations, photo-link requests, and missed-call follow-ups related to the recipient’s own call or appointment interaction. Message frequency is typically 1 to 4 texts per call or appointment. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

To stop messages from this Skoll Voice program, reply STOP, CANCEL, END, QUIT, or UNSUBSCRIBE. We send one confirmation message, then stop messaging. A HELP response identifies Skoll Voice and provides support@skollvoice.com. Consent to SMS is not a condition of purchase. SMS opt-in data is not sold, and mobile numbers or opt-in data are not shared with affiliates or third parties for marketing.

Contact

Questions about these Terms can be sent to support@skollvoice.com. Skoll Voice LLC, Los Angeles, CA.